Terms and Conditions

/Terms and Conditions
Terms and Conditions 2017-11-29T10:43:46+00:00

SOS Ibiza 2018 Terms & Conditions:

SOS Ibiza 2018 event and Ibiza Rocks Hotel

Tickets will be exchanged for a wristband at the arranged welcome meeting (time and date to be confirmed), and there will be no automatic right of re-admission during the event should the wristband become lost or damaged. If you lose/damage your wristband, it is your responsibility to request a new wristband from SOS Ibiza 2018 staff as soon as possible to avoid refusal of entry to planned daytime and evening events.

Please ensure that you review the room and package options on our website booking page to ensure that you have selected the correct package before booking and that it is suitable for you and your whole party. This is because we have provided several options to tailor the needs of everyone.

Boat party tickets are to be purchased separately at any time (subject to on-board availability – please bear this in mind), this is because not all persons will choose to join the boat party. If choosing to join the boat party, you must act in a safe and responsible manner whilst on board at all times, or risk being asked to leave the boat by the captain and possible subsequent police action.

All persons on the booking must be at least 18 years of age.

SOS Ibiza 2018 staff reserve the right to refuse admission to the event.

SOS Ibiza 2018 cannot accept liability for any damages, loss or personal injuries sustained at the event, including loss or damage to property, howsoever caused.

SOS Ibiza 2018 will accept no responsibility for any accommodation booked outside of what has been advertised for our event.

Please note that a tourist tax (eco-tax) will need to be paid to the hotel upon arrival at a cost of €1.50 per person per night. Any increase in this tax by the Government of Spain before this date, although not foreseen at this time will be your responsibility to pay at the time of arrival.

Any damage to the Ibiza Rocks Hotel will be the responsibility of the person/s registered to that room.

Booking & Payment Terms:

When a booking is made, the ‘lead name’ on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party the terms of these booking conditions. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will issue a confirmation email. A binding agreement will come into existence between us when we dispatch this confirmation email to the ‘lead name’.

It is important to check the details on your confirmation email when you get it, or if booking late at the time of booking, that all the details are exactly as you requested. In the event of any discrepancy, please contact us immediately as it may not be possible to make changes or corrections later.

These Booking Conditions apply equally to all members of your party named in the booking. Where the ‘lead name’ on the booking is booking on behalf of other persons, it is your responsibility to ensure that these Booking Conditions are brought to their attention and that they are familiar with them. We are entitled to assume that all members of your party have read these Booking Conditions. Any reference to ‘you’ or ‘your’ shall be deemed to include all named persons on the booking.

It is your responsibility to book your flights and travel to and from the airport in Ibiza as transfers are not included. However, all other transport to and from events where transport is required will be provided.

If you require us to make any special arrangements due to disability, please let us know as soon as possible in advance so that we can work with you to make these arrangements.

In order to confirm your chosen arrangements, you must pay a non-refundable deposit of £75 per person at the time of booking followed by:

  • One installment of the full balance paid by 28th February 2018
  • Payment plan of equal installments at 25% each following month providing that 50% is paid by 28th February 2018 and the full remaining balance by 15th April 2018.

If, after our confirmation email has been issued, you wish to change your travel arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any increase in your package price after this change will be communicated to you and must be settled by the agreed installment dates detailed above.

You are permitted to make transfers of individuals named on your booking provided that we receive full information on the change before the holiday commences and if any changes to your room arrangements occur as a result of this change please note the above statement on changes to travel arrangements.

You, or any member of your party, may cancel your travel arrangements at any time. However, please note the following:

Cancellation at any time before 15th April 2018 will incur no additional charge, only loss of deposits paid.

Cancellation after 15th April 2018 will incur a loss of 50% of your total hotel package price.

Please note, if only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. You may have to pay the extra room charges such as single room supplements. We will do our best to minimise these costs as much as possible if cancellation is necessary and will communicate with you about any changes.

 

Update
These Terms and Conditions were last updated on: Wednesday, 29th November, 2017.

Should we update, amend or make any changes to our terms and conditions, those changes will be posted here.

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